FAQs

Which company is the official ticketing partner for the Balance Croatia Festival?

I can no longer make it to the festival - Can I get a refund?

What time does the Box Office at Garden Resort open/close?

Do I need a photo ID?

I’m coming to Tisno and plan on buying tickets for the festival at the Box Office. Will there be any tickets available?

I am unable to print my ticket, will it be accepted on mobile?

I booked tickets for friends/family and my name is on all the tickets. Will my friends and family still be able to get into the festival?

Is it possible to change the name on my ticket?

Can I use the barcode on my phone to enter the festival, boat party, or after party at Barbarellas?

Can my friend collect my tickets from the onsite Box Office?

I have not received my ticket. When will I receive it?

What can I do if the details are wrong on my booking or confirmation email?

Are payment plans available?

What happens if I miss a payment?

How can I view my booking?

What should I do if my credit / debit card has failed at checkout?

Can I update my payment details?

Where do the boats depart from and what time do I need to queue?

How many boat parties are there and how long do they last?

Where can I find the set times?

Can I buy tickets to a boat party if I don’t have a ticket to the festival?

Ticket Procedure

Are the boat parties included in the ticket price?

Where can I find the line up for the Festival, After parties, and Boat parties?

What are the recommended dates of stay for the festival?

Where do you recommend staying?

Is camping available?

Are payment plans available?

Can I get some help booking hotels and apartments?

Where are the nearest airports to the Festival?

How far away is Barbarellas from the main festival site?

I’m not staying close to the festival - is there a late night taxi service?

Are there shuttles to Barbarellas?

What is the train and bus service like in Croatia?

Do you have any general travel advice for getting to Croatia?

Can I hire a car?

Is there are a sustainability policy?

What is the currency in Croatia?

Are there lockers available on-site?

What is the search policy?

What happens in case of an emergency?

What type of payment is accepted at The Garden Resort and Festival site?

Where is the lost property held?

Can we bring our own food and drink onto the site and boat parties?

Where is there to eat?

Are there any public showers or changing facilities at The Garden Resort that festival ticket holders can use?

Where is the closest ATM?

What are the festival dates & times?

What is the policy on drugs?

Would I be able to re-enter the festival if I leave?

What else is there to do in Tisno area?

What is the festival address?

Is there an age limit for the festival?

Can I use resale to sell my ticket to a specific person?

The event is sold out. How do I purchase tickets in the resale?

Are my tickets guaranteed to sell?

My ticket hasn't sold, is it still valid?

I've put my ticket up for sale but I can now attend. Can I remove it from the resale platform?

Can I sell one ticket from a booking with multiple tickets?

Will I get notified if my tickets sell?

The event is sold out. Why is resale not active?

How much will it cost me to resell my ticket?

When will my ticket come off sale if it doesn't sell?

How do I resell my ticket?